Text, Call, Chat, or Email Support by ComputerWorks
Get the Support You Need When You Need it
Problems with technology can happen at any time and fast access to a support help desk is crucial.  When you have questions or need help, you'll have immediate access to technical support at your fingertips.  When users text or call our help desk, they can be sure to have their needs understood and addressed promptly.  We’re able to do this because our support help desk is staffed in the United States by Technicians who are held to the same standards as our Technicians visiting your home or business site.
Let us take the worry and guess work out of your performance issues, including system downtime, malware and device maintenance.

Get the expert support you need to stay up and running.
Tech Support is Just a Call, Text, Chat, or Email Away.

Service Description:

• ComWorks Tech Support and Tune Ups Offers Real-Time Assistance (A Real Person, NOT AI) for Up to 3 Devices.
• Call, Text, Chat, or Email* and We’ll Troubleshoot the Problem, Provide Tune Ups and Remove Viruses for One Monthly Rate.

What’s Included:

• Tune (Tweak) Operating System for Optimum Performance and Defrag.
• Clean Junk and Un-Needed Clutter to Regain Valuable Disk Space.
• Fix System Errors and Problems
• Disabling Unnecessary Startup Items.
• Hard Disk Capacity and Health Check.
• Configuring Windows Updates to Automatically Download and Install the Latest Updates.
• Ensuring You Have the Latest Operating System Patches and Updates.
• Diagnosis and Removal of Viruses, Spyware, and Other Malware on the Current Installed Antivirus Software. #
• Configuration of Your Security Software and Settings.
• Installation and Configuration of New Peripheral Devices.
• Installation and Configuration of Software and/or Apps.
• Removal of Unwanted Software and/or Apps.
• Local or Cloud Backup Configuration.
• Repairing Driver Conflicts.
• Configure Existing Networks - Files, Printers and Print Sharing.
• Ensure that Microsoft Word / Excel / PowerPoint / Outlook Launch and Run Correctly (User Must Have Access to Login/Password if Needed).
• Configure Internet Browser and Clean Up Internet Clutter.

Requirements:

• High Speed Internet Connection.
• Device Should Be Virus and Malware Free Before Plan Activation. ^
• Device with Latest Version of Operating System Supported Currently by Windows.
• TeamViewerQS Software Dowloaded on Device (For Remote Help).

Does Not Cover:

• Mac OS, Linux, or Older Versions of Windows (XP, Vista, 7, 8).
• Software Versions Which are Not Final Release (i.e. Beta Versions of Software).
• Hardware Issues (Can Be Arranged for Additional Fee).
• Domain or Password Resets (Unless You Host Through Us).
• Some Online Services and Games.
• Training (Can Be Arranged for Additional Fee).
• Networking / Connectivity Issues (Can Be Arranged for Additional Fee).
• Some Applications Not for Normal Users.
• Onsite Support or Services (Except for Emergency Service)

Pricing
ComWorks' Service Plan You Need to Keep Your Technology in Shape
ComWorks' Tech Support and Tune Ups are Based on $25.00 Per Month +

* Only During Regular Business Hours.
# Other Virus Removal Tools May be Required.
^ If You Need Help Removing a Virus or Other Malware to Get Started We Can Help, an Additional Fee Will Be Required.
+ A Month to Month Plan is $25 Per Month (4 Weeks) and Must be Paid Each Month (Within 7 Days of the Start-Up Date).

Text - Your Problems or Questions Will be Addressed ASAP, Via Text.
Phone - Your Problems or Questions Will be Addressed ASAP Via Phone.  Will Talk You Through Your Problems Step by Step.
Email - Your Problems Will be Addressed ASAP, Via Email.  Email Us Your Problem and We Will Direct You in Fixing Your Problem.
Remote - Your Problems Will be Addressed ASAP, Via Taking Control of Your Device Remotely in Order to Fix Any Problems You May Have.
Chat - Use the Live Chat Box Below.
All Support Problems and/or Questions Will be Addressed During Regular Business Hours as Seen Below.

Business Hours
Mon          9am-5pm
Tue           9am-5pm
Thu           12pm-5pm
Fri             9am-5pm
Wed, Sat, Sun Closed

A $25 Processing Fee Will be Required for an Early Cancelation and/or Termination of 6 or 12 Month Service.

Serving the Northwest PA Area Since 1999!
Contact Us Via Text, Phone, or Email
Setup Remote Support